Draft — to be completed with the operator’s details and reviewed by a lawyer before going live.
The provider
[Operator name], registered office: [address], tax number (PIB): [●], registration number (MB): [●], accommodation category decision: [number, date]. Email: hello@grandatelier.rs, phone: +381 64 000 0000.
Booking
- A booking sent through this website is a booking request; the contract is concluded when we confirm it by email (usually within 24 hours).
- The calendar syncs with Booking.com and Airbnb, but not instantly; if the requested dates have meanwhile been taken, we will let you know and charge nothing.
- Details given when booking must be accurate; the booking is for the guests named in it.
Prices
- Prices are in euros, per night, for the whole apartment for two guests; the total shown when booking is stated in the confirmation.
- Cleaning fee: 15 € per stay; 10% off from 7 nights. Baby cot, high chair and pets: free of charge, on request when booking.
- The tourist tax (boravišna taksa) is not included; it is paid on arrival as set by the local authority: [amount] per person per night.
- The price of a confirmed booking does not change afterwards.
Payment
- By bank transfer to the account given in the confirmation email, within [3] days of confirmation; please use the booking number as the reference.
- Or on arrival: [cash (EUR / RSD) / card].
- If the transfer does not arrive in time, we may cancel the booking after notifying you.
Cancellation
- Cancellation is free until two days before arrival (e.g. arriving on the 29th: until midnight on the 27th) — by email or with the cancellation link in the confirmation email.
- For later cancellation or no-show we charge the first night; the rest of any amount paid is refunded.
- Unused nights are not refunded if you leave early.
- If we cannot provide the accommodation for reasons beyond your control, we refund the full amount paid.
Arrival and stay
- Check-in between 14:00 and 22:00, check-out by 11:00; please let us know your arrival time in advance.
- Serbian law requires us to register every guest; please have your ID card or passport ready on arrival.
- The house rules form part of the contract.
Liability
- Guests are liable for damage caused in the apartment and garden during their stay.
- Valuables are left in the apartment at your own risk; we are liable for damage to them only where the law provides.
Complaints and disputes
If anything is not right, please tell us straight away — most issues can be solved on the spot. Written complaints can be sent to hello@grandatelier.rs; we reply within 8 days.
The contract is governed by the laws of the Republic of Serbia; this does not affect the mandatory consumer protection of your country of residence.